1. Provider Details

2. Compliance Officer

3. Financial Services Offered

Dexbit is authorized to provide the following financial services as a Crypto Asset Service Provider (CASP):

• Exchange services between crypto assets and fiat currency (ZAR)
• Exchange services between different crypto assets
• Custody and administration of crypto assets
• Transfer of crypto assets

Important: Dexbit does not provide financial advice. All trading decisions are made solely by the client. Crypto assets are not regulated financial products under the Financial Advisory and Intermediary Services Act, 2002 (FAIS).

4. Professional Indemnity Insurance

Dexbit maintains professional indemnity insurance coverage as required by the FSCA. Details of this coverage are available upon request.

5. Complaints Procedure

If you are dissatisfied with any aspect of our service, you may lodge a complaint through the following process:

Step 1: Internal Complaint

Submit your complaint in writing to our Complaints Department at complaints@dexbit.co.za. We will acknowledge receipt within 3 business days and provide a response within 6 weeks.

Step 2: FSCA Ombud

If you are not satisfied with our response, you may escalate your complaint to the FSCA Ombud:

6. Conflict of Interest

Dexbit has implemented a Conflict of Interest Management Policy in accordance with the FAIS Act. We are committed to:

• Identifying potential conflicts of interest
• Implementing appropriate measures to avoid or mitigate conflicts
• Disclosing any material conflicts to clients
• Maintaining fair treatment of all clients

A copy of our Conflict of Interest Management Policy is available upon request.

7. Remuneration

Dexbit earns revenue through:

• Trading Fees: A fee is charged on each completed trade. Current fee schedules are published on our website.
• Withdrawal Fees: Fees may apply to withdrawals of fiat currency or crypto assets.
• Spread: The difference between buy and sell prices may include a markup.

No commissions or fees are paid to third parties for introducing clients to Dexbit.

8. Record Keeping

Dexbit maintains records of all transactions and client communications in accordance with FICA and FAIS requirements. Records are retained for a minimum of five (5) years.

9. Cooling-Off Period

Due to the nature of crypto asset transactions and market volatility, no cooling-off period applies to executed trades. Once a trade is confirmed, it cannot be reversed. Clients should carefully consider all trades before execution.

10. Client Classification

All Dexbit clients are classified as retail clients unless otherwise agreed in writing. This classification affords clients the highest level of regulatory protection.

11. Important Notice