1. Introduction

This Manual is published in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA"). The purpose of PAIA is to give effect to the constitutional right of access to any information held by another person that is required for the exercise or protection of any rights.

Section 9 of PAIA recognises that the right to access information cannot be unlimited and should be subject to justifiable limitations, including but not limited to limitations protecting the reasonable protection of privacy, commercial confidentiality, and effective, efficient, and good governance.

2. Contact Details

3. Information Officer

All requests for access to information in terms of PAIA should be directed to the Information Officer.

4. Guide in Terms of Section 10 of PAIA

The South African Human Rights Commission ("SAHRC") has compiled a guide as contemplated in Section 10 of PAIA. The guide contains information to assist a person wishing to exercise a right of access to information in terms of PAIA.

The guide is available from the SAHRC. Contact details:

5. Records Held by Dexbit

The following categories of records are held by Dexbit:

5.1 Companies Act Records

• Memorandum of Incorporation
• Minutes of Board of Directors meetings
• Register of directors
• Share register and share certificates
• Annual financial statements

5.2 Financial Records

• Annual financial statements
• Tax returns and related records
• Accounting records
• Banking records
• Asset register

5.3 Human Resources Records

• Employment contracts
• Personnel files
• Payroll records
• Training records
• Disciplinary records

5.4 Client Records

• Customer identification documents (KYC)
• Transaction records
• Account statements
• Correspondence
• Complaints records

5.5 Operational Records

• Policies and procedures
• Compliance records
• Risk management records
• Internal audit reports
• IT and security records

6. Records Available Without a Request

The following records are automatically available on our website (www.dexbit.co.za) or upon request without the need for a formal PAIA request:

• This PAIA Manual
• Terms of Service
• Privacy Policy
• Fee schedules
• Trading rules and guidelines

7. Request Procedure

To request access to a record:

1. Complete Form C (Request for Access to Record of Private Body) - available from the Department of Justice website or from our Information Officer
2. Submit the form to our Information Officer together with the prescribed request fee
3. The Information Officer will notify you of the decision within 30 days of receipt
4. If access is granted, you will be notified of the access fee payable (if any) and the form in which access will be given

8. Fees

The following fees are applicable:

• Request fee: R50.00 (non-refundable)
• Access fee: As prescribed in the Regulations (varies based on the format and extent of the request)

No request fee is payable if you are requesting access to your own personal information.

9. Grounds for Refusal

Access to records may be refused on the grounds set out in Chapter 4 of PAIA, including:

• Protection of personal information of third parties
• Protection of commercial information
• Protection of confidential information
• Protection of safety of individuals
• Records privileged from production in legal proceedings
• Commercial activities of private body

10. Remedies

If a request for access to information is refused, the requester may apply to a court for appropriate relief within 180 days of the notification of the decision.

11. Availability of the Manual

This Manual is available:

• On our website at www.dexbit.co.za/legal/paia-manual
• At our offices during normal business hours
• From the South African Human Rights Commission